Refund policy

Returns & Refund Policy

At Mewah Living, we want you to be completely satisfied with your purchase. We carefully work with trusted suppliers to provide high-quality furniture and home products. If you need to return an item, please review our policy below.

1. Return Period

You have 14 days from the date you receive your order to request a return.

To be eligible for a return, your item must:

  • Be unused and in its original condition
  • Be free from damage, marks, or signs of use
  • Remain in the original packaging where applicable
  • Include all original accessories, manuals, and components
  • Include proof of purchase

Due to the nature of furniture products, items that have been assembled, modified, installed, or used may not be eligible for return.

2. How to Request a Return

To request a return, please contact our customer service team:

Email: info@mewahliving.com

Please include:

  • Your order number
  • Name used for the purchase
  • Details of the item you wish to return
  • Reason for the return
  • Photographs of the item and packaging (if applicable)

Please do not return any item before receiving approval and return instructions from our team.

Items returned without prior approval may not be accepted.

3. Return Shipping

Once your return request has been approved, we will provide instructions on where and how to return your item.

For change-of-mind returns, the customer may be responsible for return delivery costs.

Due to the size and weight of many furniture products, return shipping costs can be significant. We recommend carefully reviewing product measurements, specifications, and delivery requirements before placing your order.

If an item arrives damaged, defective, or incorrect, Mewah Living will work with you to resolve the issue.

4. Furniture Delivery & Inspection

Please inspect your order carefully upon delivery.

If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with:

  • Photographs of the product
  • Photographs of the packaging
  • A description of the issue

This allows us to work quickly with our suppliers and delivery partners to resolve the matter.

5. Delivery Access Responsibility

Customers are responsible for ensuring that furniture can be delivered safely to the intended location.

Before ordering, please check:

  • Door widths
  • Staircase dimensions
  • Lift access
  • Room measurements
  • Assembly requirements

Returns due to incorrect measurements, unsuitable access, or failure to check product specifications may be subject to return charges.

6. Non-Returnable Items

Certain items cannot be returned, including:

  • Custom-made or personalised products
  • Made-to-order furniture
  • Items that have been assembled or installed
  • Products damaged through misuse or incorrect handling
  • Clearance or sale items
  • Gift cards

If you are unsure whether your item qualifies for a return, please contact us before placing your order.

7. Faulty, Damaged, or Incorrect Items

If you receive an item that is faulty, damaged, or different from what you ordered, please contact us as soon as possible.

We will assess the issue and may offer:

  • Replacement parts
  • A replacement product
  • Repair assistance
  • A refund where appropriate

We aim to resolve all issues fairly and efficiently.

8. Exchanges

At this time, we do not offer direct exchanges.

If you would like a different product, please return your original item (where eligible) and place a new order.

9. Refunds

Once your returned item has been received and inspected, we will confirm whether your refund has been approved.

If approved, your refund will be processed to your original payment method within 10 business days.

Please note that your bank or payment provider may require additional time to process the refund.

10. Contact Us

For any questions regarding returns, please contact:

Mewah Living
Email: info@mewahliving.com