Refund policy
Effective Date: 20.09.2026
At Mewah Living, we want you to feel confident when shopping with us. If you need to return an item, please follow the guidance below.
1. Change-of-Mind Returns
For online purchases, you generally have the legal right to cancel within 14 days of receiving your goods. Once you notify us, you normally have a further 14 days to return the item.
Furniture should be returned in its original condition, with all components and accessories, and without unnecessary signs of use or damage.
2. Requesting a Return
Please contact us at info@mewahliving.com with your order number, name, item details, reason for return and photographs where requested.
Please do not return an item before contacting us and receiving our instructions. Where collection is required, we will arrange this for you.
3. Packaging & Collection
Please keep the original packaging until you have decided to keep your furniture. If you need to return the item, please use the original packaging where reasonably possible to protect it during collection.
For change-of-mind returns requiring collection, the applicable collection charge is based on the supplier's collection charges and the original product subtotal:
| Original Product Subtotal | Collection Cost |
| £0 – £49.99 | £5 |
| £50 – £199.99 | £15 |
| £200 – £499 | £49 |
| £500 – £798.99 | £79 |
| £799 – £1,599 | £129 |
| £1,599 or more | £169 |
4. Damaged, Faulty or Incorrect Items
Please inspect your furniture as soon as possible after delivery.
If your item arrives damaged, please contact us within 48 hours with your order number, photographs of the item and packaging, and details of the damage.
For damaged, faulty or incorrect goods, we will provide an appropriate remedy in accordance with your legal rights, which may include repair, replacement or refund.
Please retain the original packaging until the matter has been resolved.
5. Furniture Delivery & Access
Before purchasing larger furniture, please check the product dimensions and ensure there is suitable access through doors, hallways, stairs and lifts.
Additional delivery, collection or re-delivery costs resulting from incorrect measurements or unsuitable access may apply where applicable.
6. Exchanges
We do not offer direct exchanges. If you would prefer a different product, you may return the original item where eligible and place a new order.
7. Refunds
Refunds are made to the original payment method. Where you exercise your statutory right to cancel, we will process your refund in accordance with applicable UK consumer law. Your payment will normally be refunded within 14 days of the applicable refund date.
For eligible change-of-mind cancellations, we will normally refund the purchase price and the cost of the standard delivery service originally selected.
Where permitted by law, deductions may apply for collection, reasonable packaging or repacking costs, or any reduction in value caused by handling beyond what is reasonably necessary to inspect the item.
If you have not received your refund within the expected timeframe, please contact info@mewahliving.com.