Shipping policy

Overview

At Mewah Living, we aim to provide a smooth and reliable delivery experience for all our customers.

We specialise in premium furniture and home products, working with trusted UK suppliers who carefully prepare and deliver your order directly to you.

Because many of our products are larger, made-to-order, or specialist items, delivery times may vary depending on the product, supplier processing time, and delivery arrangements.

1. Delivery Locations

Mewah Living currently delivers to customers within the United Kingdom.

We do not currently offer international delivery.

2. Order Processing Time

After your order has been placed, we will process your order and confirm the expected delivery timeframe.

Processing times vary depending on the product and supplier availability.

Typical processing times may range from:

  • 2–7 working days for stocked items
  • Longer periods for made-to-order or specialist furniture products

If there are any significant delays affecting your order, we will contact you with an update.

3. Delivery Times

Estimated delivery times are provided on individual product pages where available.

Delivery times may vary depending on:

  • Product availability
  • Supplier preparation times
  • Courier schedules
  • Delivery location
  • Product size and handling requirements

Estimated delivery times are not guaranteed dates, but we will always aim to deliver your order as quickly as possible.

4. Furniture Delivery

Due to the size and weight of many furniture items, deliveries may require specialist handling.

Customers should ensure:

  • Someone is available to receive the delivery
  • The delivery address is correct
  • There is suitable access for the item
  • Doorways, hallways, stairs, and lifts are large enough
  • The delivery area is prepared before arrival

Mewah Living cannot be held responsible for failed deliveries caused by:

  • Incorrect delivery information
  • Lack of access
  • Customer not being available
  • Insufficient space for the product

Additional delivery attempts or charges may apply in these situations.

5. Delivery Appointment

For larger furniture items, the delivery company may contact you to arrange a suitable delivery date and time.

Customers are responsible for responding to delivery communications promptly.

Failure to respond may result in delays.

6. Inspecting Your Delivery

Please inspect your order carefully when it arrives.

If your item appears damaged, defective, or incorrect:

  • Please take photographs of the packaging and product
  • Contact us within 48 hours of delivery
  • Provide your order number and details of the issue

This allows us to work quickly with our suppliers and delivery partners to resolve the matter.

7. Damaged Items During Delivery

If your order arrives damaged due to transportation or handling, we will work with you to provide an appropriate solution.

Depending on the situation, this may include:

  • Replacement parts
  • Repair assistance
  • Replacement of the product
  • Other suitable resolutions

Please do not dispose of packaging until you have confirmed that your order is satisfactory, as photographs of packaging may be required when making a claim.

8. Delivery Delays

While we aim to meet estimated delivery times, delays may occasionally occur due to circumstances outside our reasonable control, including:

  • Courier delays
  • Supplier delays
  • Severe weather
  • Transport disruption
  • Other unforeseen circumstances

We will keep customers informed where possible and work to resolve delays as quickly as we can.

9. Delivery Address

Customers are responsible for providing accurate delivery information at checkout.

Please check that your:

  • Name
  • Address
  • Postcode
  • Contact details

are correct before submitting your order.

Mewah Living cannot be responsible for delays or additional charges caused by incorrect delivery information.

10. Assembly

Some furniture products may require assembly.

Unless specifically stated otherwise, customers are responsible for assembly.

We recommend following all manufacturer instructions carefully.

Damage caused by incorrect assembly may not be covered under our returns or warranty policy.

11. Changes to Delivery Information

If you need to change your delivery address after placing an order, please contact us as soon as possible.

We cannot guarantee that changes can be made once an order has entered processing or dispatch.

12. Contact Us

If you have questions about your delivery, please contact:

Mewah Living
Operated by MEWAH LTD

Email: info@mewahliving.com

Registered Address:
66, Paul Street, London, EC2A 4NA

Company Registration Number:
17338967