Terms of service

Overview

Welcome to Mewah Living.

The terms "we", "us", and "our" refer to Mewah Living, operated by MEWAH LTD.

Mewah Living operates this website, including all related information, content, features, products, and services to provide customers with a premium online shopping experience.

Our website is powered by Shopify, which provides the ecommerce platform that allows us to sell our products and services to you.

These Terms of Service explain your rights and responsibilities when using our website, browsing our products, and placing an order with Mewah Living.

Please read these Terms carefully before using our website or purchasing any products. By accessing our website or placing an order, you agree to be bound by these Terms and our Privacy Policy.

If you do not agree with these Terms, please do not use our website or purchase our products.

1. Website Use and Eligibility

By using our website, you confirm that:

  • You are at least 18 years old, or you have permission from a parent or legal guardian to use our services.
  • The information you provide is accurate, complete, and current.
  • You will use our website only for lawful purposes.

You are responsible for maintaining the security of any account information and ensuring that all details provided during checkout are correct.

2. Our Products

Mewah Living specialises in premium furniture and home products.

We make every effort to display product images, descriptions, dimensions, colours, and specifications accurately.

However, please note that:

  • Colours may vary depending on your screen settings and device.
  • Natural materials such as wood, marble, stone, leather, and fabric may have variations in colour, texture, grain, and finish.
  • Handmade or artisan products may contain unique characteristics that are part of their design.

These natural variations are not considered defects.

Product availability, specifications, pricing, and descriptions may be updated or changed without notice.

3. Orders and Acceptance

When you place an order through our website, you are making an offer to purchase the selected products.

Your order is only accepted once we send you an order confirmation.

We reserve the right to refuse or cancel an order where necessary, including:

  • Product availability issues
  • Pricing or description errors
  • Suspected fraudulent activity
  • Supplier availability issues
  • Delivery restrictions

If we cancel an order after payment has been made, you will receive a full refund.

Because some products are supplied directly from trusted UK suppliers, availability and delivery schedules may occasionally change.

4. Prices and Payments

All prices displayed on our website are shown in GBP (£).

Prices may change from time to time, but changes will not affect orders that have already been accepted.

You agree to provide accurate payment and billing information when placing an order.

Payments are processed securely through approved payment providers.

Mewah Living does not store your full payment card details.

5. Shipping and Delivery

Delivery times provided on our website are estimates only and are not guaranteed.

Many of our products are delivered directly from our trusted UK suppliers.

Delivery times may be affected by:

  • Supplier processing times
  • Courier schedules
  • Delivery availability
  • Weather conditions
  • Events outside our reasonable control

We will communicate important delivery updates where possible.

Customers are responsible for ensuring delivery access is suitable for their property.

6. Furniture Measurements and Access

Before purchasing furniture, customers are responsible for checking:

  • Product dimensions
  • Door widths
  • Hallway space
  • Staircase access
  • Lift dimensions
  • Room measurements
  • Assembly requirements

Mewah Living cannot accept responsibility where a product cannot be delivered or installed due to unsuitable access or incorrect measurements provided by the customer.

7. Returns and Refunds

Returns and refunds are handled according to our Returns & Refund Policy.

Customers should review our Returns & Refund Policy before placing an order.

Certain products may not be eligible for return, including:

  • Custom-made products
  • Personalised products
  • Made-to-order furniture
  • Items that have been assembled, modified, or damaged after delivery

8. Faulty, Damaged, or Incorrect Products

If your order arrives damaged, faulty, or incorrect, please contact us as soon as possible.

We may request:

  • Photographs of the product
  • Photographs of packaging
  • Order details
  • A description of the issue

We will work with our suppliers and delivery partners to resolve the issue appropriately.

9. Warranty and Consumer Rights

Nothing in these Terms affects your statutory rights under UK consumer protection laws.

Products supplied by Mewah Living are covered by applicable consumer protection legislation.

This does not cover damage caused by:

  • Incorrect assembly
  • Misuse
  • Accidental damage
  • Normal wear and tear
  • Incorrect care or maintenance

10. Intellectual Property

All content on the Mewah Living website, including:

  • Brand names
  • Logos
  • Images
  • Product descriptions
  • Website design
  • Written content

belongs to Mewah Living, Mewah Ltd, or our licensed partners.

You may not reproduce, copy, distribute, or use our content without written permission.

11. Third-Party Services

Our website may use third-party services, including:

  • Shopify
  • Payment providers
  • Delivery providers
  • Analytics providers
  • Marketing platforms

These providers may process information according to their own terms and privacy policies.

Mewah Living is not responsible for the practices or policies of third-party websites or services.

12. Reviews and Feedback

If you submit reviews, comments, photographs, or other feedback, you agree that:

  • The content is accurate and does not violate another person's rights.
  • You allow Mewah Living to use the feedback for business and marketing purposes.

We reserve the right to remove content that is unlawful, offensive, misleading, or inappropriate.

13. Limitation of Liability

To the fullest extent permitted by UK law, Mewah Living is not responsible for losses caused by:

  • Events outside our reasonable control
  • Incorrect information provided by customers
  • Misuse of products
  • Failure to follow product instructions

Nothing in these Terms limits your rights under UK consumer protection law.

14. Changes to These Terms

We may update these Terms from time to time.

The latest version will always be available on our website. Continued use of our website after changes are published means you accept the updated Terms.

15. Governing Law

These Terms of Service are governed by the laws of England and Wales.

Any disputes relating to these Terms will be subject to the jurisdiction of the courts of England and Wales.

16. Contact Information

If you have any questions regarding these Terms of Service, please contact us:

Mewah Living
Operated by MEWAH LTD

Email: info@mewahliving.com

Registered Address:
66 Paul Street, London, EC2A 4NA

Company Registration Number:
17338967